Privacy Policy

 

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or place an order from isabellaandlouise.co.uk (the “Site”).

 

What We Collect

When you visit our website, we will automatically collect certain information:

  • Your Name
  • Postal Address
  • Email Address
  • Contact Phone Number
  • Purchase Information

We also collect information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

Additionally when you  attempt to make a purchase through the Site, we collect certain information from you depending on when the purchase was abandoned.

 

Purchasing Data

When you purchase a product through our online shop, your name, address, email, contact number and which products you purchased will be stored in our ecommerce system called Create.  We will not use your data to send you any promotional information unless you have opted in to do so. You can read more about their policies here: https://www.create.net/about/privacy-policy

 

What We do With The Information We Gather

  • Process your orders
  • Technically administer the website
  • Improve our product range and services
  • Customise the website according to your interests
  • Internal record keeping

 

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;

more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to create and assess the success of marketing and advertising campaigns).

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

 

Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons so we recommend you check from time to time.

 

Contact Us
You are entitled to view, amend, or delete the personal information that we hold at any time, simply email your request to: hello@isabellaandlouise.co.uk

 

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie lets you know when you visit a particular site. Cookies allow sites to respond to you as an individual. The site can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

 

Security

You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the website address and a small padlock will appear next to this or in the bottom bar of your browser window.

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