Things you need to know...

 

Our current Postage charges are:

Large letter orders - £1.95 UK only

Small parcel orders - £3.95 UK only

Medium parcel orders - £6.95 UK only

 

Please note - Your exact postal cost will be calculated at checkout.

 

Smaller Large Letter sized items will be sent 1st Class via Royal Mail.

Heavier Large Letter sizes and Small / Medium Parcels will be sent 2nd Class or 2nd Class signed for via Royal Mail (depending on the size & value of your order).

 

Rest Of World Postage:

We are happy to post most of our items overseas, contact us BEFORE placing your order for an accurate delivery cost.

 

Dispatch Times:

In Stock items will be posted in approx 2-3 working days.

Made to order items - we aim to get them made and posted in approx 5-7 working days.

Wire letters do take a while to make. You will need to allow up to 14 working days for this item so please bare this in mind when placing your order.

 

Our Products:

The wood we use for some of our products is FSC certified and from a sustainable source, other wood is upcycled from off cuts and pallet wood. Please check the size of the item you are intersted in carefully to ensure you wont be disappointed when it arrives!

Our products are not toys so please keep them away from children.

 

Payment:

Payments are made through Paypal. You do not need a Paypal account to use this site when checking out, there is an option to enter a credit or debit card instead if you'd prefer. Please make sure the delivery address on your paypal invoice is correct & up to date,  we cannot be held responsible if your order is delivered to an incorrect address that you have provided us.

If you would prefer to pay by bank transfer, either pop us a message on facebook or email us & we will sort that out for you.

 

Refunds:

If on receipt, your item is faulty then you have 14 days to contact me for a refund or to arrange for us to re make the item for you (proof of the fault will be required).  Please ensure you get proof of posting when returning an item to us. Once we have received the item, the money will be refunded in full to you via paypal or if you have requested another item, this will be made as soon as possible and re sent to you. 

Please ensure you re-pack the items carefully using the original packaging where possible so they arrive back to us in the best possible condition.

 

Please Note:- If you have ordered an item with specific requirements (personalised or bespoke), you are not covered under the distance selling regulations. Please be aware that we DO NOT offer refunds on any bespoke or personalised items however this does not affect your statutory rights. 

 

Your Information:

In order for us to process your order we do need to collect and store a certain amount of personal information, this includes your name, address, email and possibly your telephone contact details.  We never pass on this information & do not sell or give information to third parties, the only communications you will receive from us will relate directly to your orders or as response to an enquiry made by you.