Things you need to know...

 

Our Products

The wood we use for our products is FSC certified and from a sustainable source.

Due to the nature of the wood, it may have more knots, textures & sometimes even small splits in it than the pictured item so please bare this in mind when ordering one of our products. Also, the wood can be slightly curved depending on the cut of the wood we are using and the colour of the wood will gradually darken with time.

We also advise that you carefully check the dimensions, description and colours of the product you are buying before proceeding with your order.

 

Please note:- all of our shapes are handcut so there can be slight variations in sizing, the size quoted above is approximate.

 

All of our products are made by ourselves in our garden studio in Northamptonshire.  We love what we do and make sure that every single item is created and finished to the highest standard for you. When your item is ready to post, it will be packed with lots of care and attention to make sure it arrives to you in perfect condition.

 

Personalised Items

If the items you are ordering are personalised, PLEASE ensure that names, dates etc are correct when you enter the details in to the appropriate boxes. We cannot be held responsible if the information you provide us is incorrect.

 

Payment

Payments are made through Paypal. You do not need a Paypal account to use this site when checking out, there is an option to enter a credit or debit card instead if you'd prefer. Please make sure the delivery address on your paypal invoice is correct & up to date,  we cannot be held responsible if your order is delivered to an incorrect address that you have provided us.

If you would prefer to pay by bank transfer, either pop us a message on facebook or email us & we will sort that out for you.

 

UK Postage Information

We post the majority of your orders 1st Class or 1st Class Signed For with Royal Mail (depending on the size & value of your order). Larger, heavier items may be posted 2nd class.

All orders - £2.95

Orders over £45 - FREE DELIVERY

 

  • We will aim to despatch your order in approx 5-7 working days but it may take a little longer depending on how busy we are at the time your order is placed. Please allow a little longer for personalised items.
  • Note:- we can also send the item directly to the recipient with a card, just let us know in the 'Additional Instructions' section when paying for your order or alternatively you can email us or send us a message on Facebook.

 

IMPORTANT - If you need an item quickly, please contact us BEFORE you place your order so that we can confirm if it will be possible to get the item to you in time.

 

REST OF THE WORLD POSTAGE - we are happy to post overseas, contact us BEFORE placing your order for an accurate delivery cost.

 

 

Refunds

We always do our best to make sure you are happy with your items, however mistakes do happen. If this is the case, we will do everything we can to ensure the issue is resolved as quickly as possible for you.

If you are ordering an item that isn't custom made you are entitled to a 14 day cooling off period, if you receive the item and are not happy for any reason you are able to return the item within 14 days. The postage costs in returning the item to us are to be covered by yourself and a receipt of postage is needed.  Once we have received the item, the money will be refunded to you within 14 days via paypal.

If on receipt, your item is faulty then you have 14 days to contact me for a refund or to arrange for us to re make the item for you (proof of the fault will be required).  Please ensure you get proof of posting when returning an item to us. Once we have received the item, the money will be refunded in full to you via paypal or if you have requested another item, this will be made as soon as possible and re sent to you. 

Please ensure you re-pack the items carefully using the original packaging where possible so they arrive back to us in the best possible condition.

 

  • Please Note:- If you have ordered an item with specific requirements (personalised or bespoke), you are not covered under the distance selling regulations. Please be aware that we DO NOT offer refunds on any bespoke or personalised items however this does not affect your statutory rights. 

 

 

Your Information

In order for us to process your order we do need to collect and store a certain amount of personal information, this includes your name, address, email and possibly your telephone contact details.  We never pass on this information & do not sell or give information to third parties, the only communications you will receive from us will relate directly to your orders or as response to an enquiry made by you.

 

Safety Information

All of our items are for decoration only and should NOT be given to young children. Please place items with string or wire hangers safely out of the reach of children.